Terms & Conditions
The rules for your account, your bookings, refunds and credit, and your time on the track. By booking or using the site, you agree to them.
1. About these terms
These terms are between you and Avenix Entertainment (proprietor Nishaben Parth Parmar, GSTIN 24HNAPS0205P1ZV, registered address 181, Nirmal Nagar, Sarthana Road, Sarthana, Surat, Gujarat 395006), which runs AVENIX RC. They cover the AVENIX RC website and our services at Dumas Rd., Opp. VR Mall, Piplod, Surat, Gujarat 395007, India. By creating an account, making a booking or using our arena, you agree to them. They include our refund and cancellation rules (sections 4 to 7). Our Privacy Policy is part of these terms.
2. Your account
- Your mobile number is your account. You log in with it and your password; a device you've used stays logged in, a new device needs the password. Keep your password to yourself. Register only a number that is yours: the shop may close accounts made with someone else's number.
- Bookings made from your account are your responsibility. Keep your phone safe, and log out any device you don't recognise in Settings.
- You can delete your account in Settings at any time once no paid slot is coming up. Unpaid slots are cancelled and any credit is lost; past bookings stay without your name for the shop's accounts. You can sign up again later.
- Your name is set when you first log in and can't be changed by you. If it's wrong, ask the shop to correct it.
- To use a different mobile number, create a new account with it. Your history stays with the old number, and the shop keeps all records.
- If you are under 18, a parent or guardian must create the account and make the booking (see the Privacy Policy).
- We may suspend an account that is misused (for example fake bookings or repeated no-shows).
3. Bookings
- Prices are per player, in Indian Rupees. You book a one-hour window on a date; you must be at the arena and check in at the counter within that hour, and the crew gives you your turn inside it.
- Opening hours: Mon–Fri 3 PM – 12 AM · Sat–Sun 12 PM – 12 AM. Only hours with room left can be booked.
- One or more tracks per booking, one slot each. Every slot is its own booking, with its own code, payment status and payment slip, and is checked in on its own. You can download each slip from My Bookings.
- Pay Now (online): 10% off. You have 15 minutes to pay, and your place is held for you meanwhile. If the payment isn't completed in time, the booking is cancelled automatically and the place is freed. A booking waiting for online payment must be paid or cancelled before you make another booking.
- Cash at the counter: no discount, and you can hold as many cash bookings as you like. Your place is fully booked once you pay. Prepaid guests are always served first, so with cash your turn may come after theirs within your hour.
- Be there within your hour. A booking that isn't checked in by the end of its hour is void, without refund or credit. Running late? Message us before your hour ends and we'll help if the arena allows, but we can't promise a new slot.
- Large groups: if there isn't enough room for your group, message us and we'll arrange a slot.
4. Cancelling and changing (no refunds)
- No refunds. Money paid for a booking is not returned, except when we cancel (section 7). Instead, what you paid for a slot you cancel in time becomes credit (section 5).
- You cancel or change your own slots, one at a time, in My Bookings. Paid slots (and slots partly paid with credit): until 1 hour before the slot's hour starts. Unpaid slots (cash not paid yet, or waiting for online payment): until the hour starts. After that, message the shop; any help is at the shop's discretion.
- Changing a slot (arena, session, date, hour or players) cancels it and books the new one in one step, paid with the old slot's value. The new slot can be on any future date with room left. If it costs more, you pay the difference; if it costs less, the rest stays as credit, with the same use-by date.
- Cancelling an unpaid slot costs nothing and frees the place for someone else.
5. Credit
- When you cancel a paid slot, what you paid for it (after any discount) becomes credit on your account.
- Use it within 7 days of cancelling. Credit can be spent on any booking you make on or before its use-by date, shown in My Bookings, for a slot on any future date with room left. Credit not used by the end of that date ends and can't be brought back.
- The 7 days count from your first cancellation. You can rebook, cancel and rebook again as often as you like, but credit always keeps its original use-by date: if you cancel a slot booked with credit, that credit comes back with the same date, and if that date has already passed, it's gone. Money you paid on top of the credit becomes new credit, to use within 7 days.
- Credit is used automatically on your next booking, on the soonest slot first, and counts as prepaid (prepaid guests are served first).
- The 10% discount is given once. It applies to the new slot's price when the rest is prepaid: if credit covers the slot, or you pay the rest online, you pay the online price minus your credit. If you pay the rest in cash, you pay the cash price minus your credit. Credit itself is never discounted again.
- Credit spent on a slot you don't turn up for is lost, like the rest of a no-show. Credit spent on a slot that was cancelled because its online payment wasn't completed in time comes back to you, with its original use-by date.
- Credit has no cash value: it can't be refunded, withdrawn, transferred to another account or exchanged for money. Changing your mobile number ends it (section 2).
6. Payments
- Online payments get a 10% discount because they are a firm advance booking. They are not refunded; cancel in time and the amount becomes credit instead (sections 4 and 5).
- If money left your account but no booking appears under My Bookings, contact us with the payment reference. We'll confirm the booking or refund the full amount.
- Late payments are refunded automatically. If a payment reaches us after the time to pay has ended, or for a slot that was cancelled meanwhile, we refund it in full to the original payment method. Refunds usually reach you in 5–7 working days.
- Online payments are handled by Razorpay. We never see or store your card or UPI details.
- There is nothing to refund for an unpaid cash booking, because nothing was paid in advance. Once you have paid at the counter, the slot counts as paid.
7. When we cancel
- If we have to cancel a paid session (equipment, power, safety or other reasons on our side), you choose: a full refund of what you paid, back to the original payment method (or in cash at the counter for cash payments), or the amount as credit to use within 7 days. Refunds are started within 7 business days; your bank may take a few more days to show them.
- Bookings cancelled by the shop for misuse, unsafe behaviour, double use or breaking these terms are not refunded and give no credit. Every cancellation by staff is recorded with its reason.
8. Sessions, missions and perks
- Racing: Your run ends at the laps or the minutes, whichever comes first.
- Dumpyard missions: Finish the mission within 10 minutes to win goodies and/or a future discount, whichever is on offer on the day. Miss the 10 minutes and there is no reward. Rewards (goodies or a future discount) have no cash value and can't be exchanged for money.
- Perks (welcome drink, photos, coupons, gifts, simulator or VR experience) are as listed when you book. If one isn't available on the day, we'll offer an equivalent.
- Racing, Safari and Dumpyard are for ages 8 and up. Children under 12 must be with a parent or guardian.
9. Safety and conduct
Follow the safety briefing and the pit crew's instructions at all times. Handle the RC vehicles and equipment with care; you are responsible for damage you cause on purpose. We may stop a session or ask anyone to leave who breaks safety rules or disrupts others, without refund.
10. Photos and video
We may take photos and video during sessions for our club and promotion. If you'd rather not appear, tell the crew before your session.
11. Website content
The website's text, graphics, logos, images and software belong to AVENIX RC. Don't copy or reuse them without our written permission.
12. Liability
We take every reasonable precaution to keep sessions safe. We are not liable for injury, loss or damage from taking part, except where caused by our proven negligence. In any case our liability is limited to the amount paid for that booking.
13. Changes and law
We may update these terms; the date above shows the latest version, and bookings already made keep the terms that applied when they were made. These terms are governed by the laws of India, and the courts of Surat, Gujarat have exclusive jurisdiction.
14. Contact
WhatsApp or call +91 92747 41155 · [email protected] · or at the counter. For a booking, include its code (for example RC-7K3QXA) or your registered mobile number.
AVENIX RC, Dumas Rd., Opp. VR Mall, Piplod, Surat, Gujarat 395007
Avenix Entertainment (proprietor Nishaben Parth Parmar), GSTIN 24HNAPS0205P1ZV, 181, Nirmal Nagar, Sarthana Road, Sarthana, Surat, Gujarat 395006