Privacy Policy

1. Who we are

AVENIX RC (Dumas Rd., Opp. VR Mall, Piplod, Surat, Gujarat 395007) is run by Avenix Entertainment, proprietor Nishaben Parth Parmar, GSTIN 24HNAPS0205P1ZV, registered address 181, Nirmal Nagar, Sarthana Road, Sarthana, Surat, Gujarat 395006, which decides how your personal data is used. For any privacy question or request, write to [email protected] with the subject “Data Request”, or call +91 92747 41155.

2. What we keep

• Your account: your name and mobile number, your email (to confirm your account and reset your password), and earlier numbers if you change it.
• Your bookings: arena, session, date and hour, players, price, payment method, status (paid, checked in, cancelled or changed and why), booking code, and any credit (amount, where it came from, what it paid for, its use-by date). Payment slips aren't stored: each one is made from your booking record when you open or download it.
• Security records: when you log in and out, which devices are logged in (browser and system type), IP addresses, and attempts with wrong codes or passwords. One-time codes, passwords and password-reset links are stored only in a scrambled form that can't be read back.
• Error reports: if a page fails in your browser, we record the page, the error and the browser type so we can fix it.
• Payments: online payments are handled by our payment provider, Razorpay. We don't see or store card or UPI details; we keep Razorpay's payment and refund references, the amount and the payment method (e.g. UPI or card) with your booking.
• Messages: the contact form opens WhatsApp with your message; the website doesn't store it. WhatsApp's own privacy policy applies there.
• WhatsApp updates: we send your booking updates and payment slips on WhatsApp (through Meta), to the mobile number on your account, and keep a copy of each update and whether it arrived. If you reply to that number, your reply is kept in our records (see section 6). That number isn't read; for help, WhatsApp or call the shop.

3. Why we keep it

• To log you in securely and keep your account safe.
• To take, check and honour your bookings at the counter, and to prevent misuse such as double use of a booking.
• To send your booking updates and payment slips on WhatsApp.
• To email you a code that confirms your address, a welcome message when you join, a link to choose a new password when you ask for one, and a short notice when your password or email address is changed. No newsletters or offers unless you ask for them.
• To answer your questions, settle disputes, and keep the accounting records the law requires.
• To find and fix problems with the website.

We don't sell your data, and we don't use it for advertising.

4. Cookies

We use three small cookies that the site needs to work: one keeps you logged in on your device, one simply remembers that this browser has logged in before, and one marks it as a device you've used to log in, so someone typing wrong passwords for your number elsewhere can't lock you out. The homepage also remembers, in this browser tab only, that you've closed the opening-offer pop-up. No advertising or tracking cookies. To see how the site is used, we count visits with Cloudflare Web Analytics: it uses no cookies and doesn't identify you; it sees which pages are opened, the kind of device and browser, and roughly which country the visit comes from.

5. Who we share it with

Only with the services that run the site for us: Meta's WhatsApp service (to deliver booking updates and payment slips), our email service (to deliver account emails), our payment provider Razorpay, Cloudflare (which protects and delivers the site, and counts visits), and our hosting provider. Each may use the data only to provide that service. We also share data if the law requires it.

6. How long we keep it

Account and booking records, including records under earlier mobile numbers, are kept for as long as we need them for the purposes above and to meet legal and tax requirements. Security and error records are deleted automatically after 12 months, one-time login and email codes and password-reset links after 30 days, and records of WhatsApp messages and of logged-out devices after 12 months. Records of what our staff did with a booking (payment taken, check-in, cancellation) are kept with the booking.

7. Your rights

• Ask what personal data we hold about you and how we use it.
• Ask us to correct it (for example a misspelt name).
• Erase it: delete your account yourself in Settings (or ask us). Your name, mobile number, email and password are erased at once and every device is logged out; records of past bookings and payments stay without your name for as long as the accounting and tax rules require (about six years), and log lines lose your device and network address.
• Withdraw consent; you can stop using the account at any time.
• Raise a complaint with us, and if we don't resolve it, with the Data Protection Board of India.

Write to [email protected]. We reply within 30 days.

8. Children

If you are under 18, a parent or guardian must create the account and make the booking, and their details are used for it.

9. Security

Connections are encrypted (HTTPS). Email codes, reset links and passwords are stored only in scrambled form, login cookies can't be read by other scripts, staff access needs its own password, and every staff action is recorded. No system is perfectly secure, but we work to keep your data safe.

10. Changes

We may update this policy; the date above shows the latest version.